I did a lot of homework and read a lot of reviews before purchasing this hot tub, I thought it would be high quality and reliable and that the company would stand behind its product. I was wrong on both accounts. This is an absolute ***LEMON***.
I have only had it a few months, it’s indoors, and I only use it a few times a week (one person, no kids) but I have already had to have service out here twice. They charge you $49 for a service call, even if it’s a problem that is completely the fault of the manufacturer. The “bar top” lights started doing odd things and they were different colors at different times instead of all being the same color at once. The interior control panel has had a lot of problems; the lights stopped working and I had problems with a button on that panel not working too. They have also replaced the heater.
The servicemen are very kind and knowledgeable, they feel sorry for me and have never seen so many problems with a new tub. Be prepared for a lot of “attitude” when you call the service center though (these people are vastly different from the actual servicemen). They are so RUDE. He actually told me I was wrong when I told him what was wrong with my tub. Are you kidding me? I could not be more disappointed. If you had a new car with problems and you had to pay every time you had warranty work done, you would be furious. What a mistake. Caveat emptor. These are ***JUNK***.