Hot Tub and Spa
Brand Reviews

: 9. Customer service from the factory is an oxymoron. On their website,
: the company president states, "At Hot Spring Spas, we foster a
: culture of integrity that reflects our commitment to excellence and
: to serving our customers." I have sent the company two emails
: and the only response I got was a sales SPAM.

I might try 1 e-mail but if that did not give me the results I wanted I'd use a certain thing they call a PHONE to try to make contact rather than sending another e-mail and continue to wait for a response. You almost always get better results when you can talk to someone directly.