Sorry to Say:
My experience with Hydro pool in Oak Ridges was not a good one. I have owned a model 575 for just over 5 years now and have had problems with it as well as with the service department. First time I drained the tub the bottom intake holes did not evacuate all the water out like it should have so I still needed to use my wet vacuum like Hydro pool said I would not, problem never fixed.
As well if you set the water level at the marked line on the side inlet door then the tub surges. You need to fill it over the side inlet door to stop the surging. This may seem trivial but the extra 3 inches of water level in the tub makes it uncomfortable for shorter people as the level goes over their mouths when they sit in some of the deeper seats. Problem fixed but not by Hydro pool, I took the intake door off as I noticed it created resistance for the water to enter. Problem fixed by me.
Next the pump seal went, TWICE! Something I see a lot of reviews have the same problem. The disturbing thing about the pump seal leak was that Hydro pool fixed it the first time only for it to last 7 months, then they wanted to sell me a hole new pump assembly with motor for the cost of over $800!!!!!! Being resourceful I called an electrical repair company and they changed the pump seal and refurbished some other parts for $180!!!!!!!!
Next were the consistent findings of rubber “O” rings in the tubs bottom, 4 to be exact. Funny the owner on the phone said that this was normal and nothing to worry about. Now I am no rocket scientist but a rubber ‘O” ring is a seal and if it is found floating in the water then its not sealing, so what do you think was next, that’s right you guessed it, a leak around two of the jets. Problem fixed by me as I was pissed with Hydro pool by this time. Some silicone sealant did the trick.
Next every time I drained and filled the tub I would find partles and bits of fiberglass, plastic and hair, yes hair floating in the new water. I was assured that Hydro pool's tub drain compleatly with the bottom but it did not and when I wet vacumed the last bit of water out of the bottm I did not get the crap in the lines or bottom floor holes. Problem never fixed, however Hydropool has a fine sceen mesh that you can put over the skimmers basket to catch this crap. I did not beleive that I needed to buy something to fix a problem with their tub not draining all the water out of the bottom when they say that ALL the water is drained when you empty the tub. Some thing the owner who sold us the tub bosted about having this patented technology.
Last is the most disturbing. We went on vacation during the summer and shut off the tub for the two weeks we were gone. When we got back the circuit breaker would trip right away when you turned on the tub. The owner, that’s right the owner of Hydro pool on the phone told me it, was the heater element that needed changing. So I took it out and brought the tube the heater element is in to the store where the owner changed the element at a cost of $125 cash as the owner offered me a deal to pay cash. Being mechanically inclined I watched the owner change the heater element that is no different than the heater element on an electric stove and thought something suspicious. Funny thing is when he explained why it went I thought that a good cleaning of the contacts would have fixed the problem. Well, we went away again and when we got back there it was, same problem with the tub. Circuit breaker trips right after we turned it on. This time I cleaned the contacts of the heater element that come though the heater element housing and presto no more tripping of the breaker. So the owner’s original repair was fraudulent. SORRY TO SAY!!!!!!! Will not buy a Hydro pool tub ever again!