Cindy, do you have the hot tub hooked to 40, 50 or 60 amps? If you hooked the spa to the minimum required amps your heater will not turn on while your pumps run. I would also recommend keeping the spa at the tempurature you would like to use it at. Letting it cool and reheat will be more expensive for any tub. That is a very large tub and your going to expect that type of delay for any hot tub. Also it sounds like the dealer was more of a pain then Elite...having been in the industry for awhile and now just working on selling chemicals and helping people with there hot tub needs I have found the Elite product to be a good product and if given the proper instructions I think you should be very happy with it.
Feel free to contact me with future help.
: I purchased the elite spa 8000 series in august 2009 at the Rhinebeck
: fair. Not a happy camper, took two months to get it. When it came in
: it was the wrong color, we had to wait another month for the right
: color, and still not sure if its right. They started us with chlorine
: chemicals when they were told allergic to them had to wait for the
: right chemicals which came with the new color panels. Ok so now
: supposedly we have the right color, which i DOUBT, but we cannot seem
: to get the thing to heat up properly. We keep it set on 98 degrees
: and it takes over an hour to heat up to 100 degrees and doesn't seem
: to want to go higher. Plus once it hits the hundred degrees if we get
: in it the temperature drops down two degrees so now we are right back
: to 98 degrees. The dealer says as long as its heating its working.
: Yea right. I advise no one to buy this spa. Do not like it. Do not
: think it is all its cracked up to be. :Have only had the spa since
: end of october Would love to hear from someone who has this model.
: Not sure what the electric bill will be like because sometimes we
: heat it for two hours hoping to get up to 102 degress and this is in
: temperatures outside of 60 degrees, can you imagine what it will be
: like when its 20 degrees out. Might as well forget using it. I can
: take hotter showers237: Very unhappy in New York