We just bought a PlatinumII Elite Spa from Costo. It seemed like a bargain and after good research, the pluses seemed to outweigh the minuses. We had a crane service hoist it into our backyard as it was the only way to get it in. A licensed electrician from a Pool service company wired it up. I read the manual thoroughly and set it up.
I have spent more time trying to figure out how to troubleshoot than I have sepnt in the tub. The pumps go into air-lock without rhyme or reason and very little seems to change that. Calling Hydrospa is worse than calling Dell Computers. They rarely answer the phone and even when they do, the advice is vague. The tell me to loosen the connections and bleed the air from the system. I hate to bitch too much, but taking apart the thing is a pain in the rear. I did not pay $4000 to be a mechanic five times a week.
If it was a TV, I would pick it up and bring it back. If it was a lemon auto, I'd have it towed, but its a 1000 lb box that has to be moved by crane.
I think I must be doing something wrong because I can't imagine that Hydrospa has been in buysiness 10 years making lemons. My next step is to call Costco, but I'm hoping to avoid a return and find someone who knows what the heck is wrong with this picture.