Hot Tub and Spa
Brand Reviews

A month ago we bought a Gulf Coast Boca Grande Spa. It may be the worst purchase I ever made on ANYTHING in my 69 years of age.

We have used the hot tub about 3-4 times and other than that, it has been unusable with constant problems. The air blower system shoots cold air up into your butt when turned on. An unpleasant experience I assure you.

Today the problems took a major turn for the worst. The redwood casing around our tub is collapsing.

When we installed the tub 3 weeks ago, we had to remove the center front panel and one panel on the left side. I noticed at the time that the panels were wedged in tightly (top and bottom) and had to be pried out to open the casing for access. Today we had another failure with the tub overheating the water to 103 degrees while the temperature setting was at 59 degrees. The first tech that I spoke to (Steve?) had me remove the center panel to view the inside control panel. A second tech that I spoke to had me remove the panel to the right of the center panel. Again, I noticed that both panels were jammed tight, top and bottom. When I removed the right side panel the top horizontal bar dropped down, the vertical piece between the two panels sagged inward and the right cornel pedestal cracked and split. My hot tub is collapsing! Upon inspection the vertical piece between the two panels was not secured at the top. The single screw missed the header piece.

Our redwood outside casing was assembled quick and dirty with one porch screw at each support. Many of the screws missed their mounting target and are not into anything solid. The outside decorative panels, fastened with 4 screws each are the actual vertical support holding up the tub. The plywood panel holding the white box behind the vertical redwood panel is loose and swinging free.

Right now, I have a portable jack keeping the redwood casing from collapsing. The spa is full of ugly white mucky looking water. Disgusting!