Hot Tub and Spa
Brand Reviews

AVOID GULFCOAST SPAS AT ALL COST!!!

My spa was delivered on 12/29/04 and has been an ongoing nightmare since day 1! In addition, at this point I am out $180 for electrician fees to prove to Gulfcoast that the second complete failure of the spa was a spa problem not an electrical problem ( this is by the way is the immediate and standard reason for any problem that you may have!)) $350 for an excessive electric bill due to the problem with the spa heater, an $80 travel fee for the first time the spa needed to be fixed because I was 2 days past the 30 day warranty ( the problem being fixed on day 32 was reported 4 days after the spa was delivered -- but since it took me more that 30 days to convince them it was a spa problem, it was past the 30 days and they said it was my responsibiltiy or they would not send any one to replace the spa pack!!)

Now they want me to pay another $80 travel fee to replace the defective heater. Even though it cost me $180 to have an electrician prove to them it was a problem with the spa. The electrician enjoyed speaking to someone who kept saying electrical problem, yet knew NOTHING about electrical wiring!!!

I have talked to 6 different "service" techs --they were all useless. The standard answer is --it is an electrical problem!!! Multiple calls to IVAN the service manager and person responsible for "escalated" problems have gone unanswered!

AT this point I am out $610 on a spa that is 90 days old AND that has NEVER WORKED CORRECTLY!!! And Gulfcoast's response is -- you are out of warranty -- you need to pay to get it fixed --- does anyone have a flatbed to take this thing away!!!

These people are nothing but scam artist who falsely advertise quality and service -- the fact that they refused to let me explain my problem to the President of the company -- is a good indicator that he could be taking complain calls ALL DAY LONG!!!

PS it was great fun standing in 12" of snow with -5 degree temps. at 9:30 at night to put a space heater under the spa so it would freeze - the 1st option they suggested was to drain it and them pump out the line with a wetvac! these people are priceless!!