Sundance headrests (the “Chevron” style used on 2001+ models) are not made to last a reasonable amount of time, even under normal use. Hopefully Sundance will correct this deficiency in the future.
I have a 2006 Sundance Cameo. The tub is great except that the headrests disintegrate with the slightest rub. The pillow material rubs off like a very soft eraser, leaving grey grit on my hair. This started just one year from purchase.
When I emailed Sundance regarding this problem, there response was, in substantive part:
“Sundance Spas recommends when adding chemicals to the spa, protect the pillows by either REMOVING or COVERING them. You should WAIT until the sanitizer readings are below 4 ppm, BEFORE YOU PUT THE COVER AND PILLOWS BACK IN THE SPA.” (Emphasis added).
The pillows are held in place by two screws, and are not easily removable. Even if Sundance provided covers, covering the pillows would also be time consuming and would likely lead to mold buildup.
And leaving the spa uncovered while the chlorine drops below 4ppm? That could literally take days. What would that cost in lost heat ($ electrical bill) in the winter? Plenty. Even at $40+ dollars each ($120 total) for a new pillow and the insert, it might be cheaper to replace the pillows every two years than to pay the higher electrical bill incurred from leaving the cover off.
Because Sundance refuses to own up to their defective design, I will go without any headrests, rather than reward them by buying more pillows. This is rather disappointing, because Sundance otherwise makes a good tub.