On August 27, 2008 my husband and I attended a huge sale advertised on the radio for Dynasty Spas. I've always wanted one and was just waiting for my youngest child to be responsible enough to trust that he would respect this major purchase. I decided to buy the Trident/Neptune Series as the salesperson was incredibly helpful and knowledgeable.
I was called October 10 for delivery on October 18. Great, so I arranged for an electrian to be here for the same time frame. I was told be the salesperson that the hot tub would be delivered and fully explained to me. On Oct 14 or there abouts Dynasty Spas called and moved the delivery date to October 17. I was a little miffed because I had gone to great lengths to line up the electrian for the same time the hot tub was delivered and set up. I really wanted the ensure that I new exactly how to care for the hot tub and that everything worked upon delivery. What can you do?
So the hot tub was delivered and set up and was told the the instructions for the chemicals were in the pail and basically to put 4 tbsp of shock in the water after it was filled and another tbsp once a week after that. The next day, October 18, the electrian hooked up the electricity and everything seemed to be in order except I had no idea how the care for the hot tub, really. I read all the literature provided and became even more confused.
Finally October 19 am the hot tub is warm enough to enjoy and enjoy we did. Everything worked perfectly, what a relief. It was absolutely wonderful. Now I wanted to wait for the evening to check our the lights and get the full effect. We hopped in again a few hours later and pump two didn't work at all. This means the the two back corners of the hot tub didn't work at all so we all have to take turns to use the one front lounger.
My husband called Dynasty Spas on October 20 several times and Dynasty Spas insisted that a fuse wasn't operating. So instead of offering repair or assistance my husband ran around all day got some new fuses, which by the way was a task in itself to even find (but we did come across a better explanation on how to use the chemicals at the Dynasty Showroom). At the end of the day we could only find a SC-30 rather an SC-25 which we confirmed with Dynasty Spas would be sufficient. Nope the fuses were not the problem. We were told that they would have the technician call us. Next day no call. So I'm wondering what the time frame for the technician is? I call Dynasty Spas and am told 2 - 3 weeks. WHAT! Unacceptable! I expressed to the poor girl who was lucky enough to answer the phone how unsatisfied and unimpressed I was. After all I just spent an extraordinary amount of money on a brand new hot tub that doesn't work properly and I guess I thought that customer satisfaction was a little more important to them. What was I thinking? I was told that they would try to get the technician out earlier. Yeah right, I won't hold my breath. I also mentioned that maybe they should just pick up the hot tub and reimburse me. I was told that "its not really that easy". Of course not!
I own a business in Calgary and I certainly would not let a customer wait 2 - 3 weeks for service on a brand new product we installed that didn't operate properly. You don't even have to wait that long for repair man for appliances that aren't brand new.
Bottom line is I am the not so proud owner of a Trident/Neptune Series which I have had for 5 days and can expect a service technician within the next 2-3 weeks. I can't wait to see how much better the service is after I have owned the hot tub for 3 months. I will certainly keep you posted and hopefully the story will have a happy ending.
Right now my recommendation is DO NOT buy a Trident/Neptune Series hot tub and especially not from Dynasty Spas in Alberta.