Hot Tub and Spa
Brand Reviews

I had an earlier post for our LX7000. This is an update to that post. Last year (2007) around August, my wife and I were preparing our tub for the upcoming season by giving the shell a cleaning. This was on a nice sunny, warm day. While I was cleaning it she asked me what all the marks were in the shell (the sun brought them out perfectly). Here there were spider-like cracking in several areas of the shell, most notably around the lounger area. I notified Gulf Coast and had to send digital pics. To make a very, very long 3-month odyssey very short, suffice it to say that it took 3 months of excessive calling all the way up to the very president of the company to finally have them replace my spa (as they advised they would do when I first notified them of the problem). In November of 2007, we received a new spa that was literally brought up from their Florida plant on a flatbed trailer. I give Gulf Coast credit for trying to provide a decent product at a reputable price, but its clear that there must be some production quality control problems and there is absolutely no distribution process in place for warranty claims involving replacement of a unit. They did finally replace my spa, but it was a very long and very painful process. It should not be this way. I believe what may have helped spur some action is my filing a complaint with the Ohio Attorney General. I don't wish to knock Gulf Coast Spas but simply report my experience. My advice to the Tatum family (owners of Gulf Coast) is to back up your product with a better support structure. My wife and I are again preparing the spa for the upcoming season...I can only hope and pray that it will go well and I won't be calling them ever again.