We purchased our Windsor SE thru a local "mall parking lot" sale. Got it for $7200 delivered with all the bells and whistles. This tun has been great. I had to open the pump unions to "purge" the air out (the manual says this may be necessary)but other than that it has beena dream. Almost bought a Hotspring Grande' but tis was a better deal. Sorry to hear that someone else has had a bad experience. I hope I continue to have good luck.