We purchased the Nordic Warrior model in Oct. 2004. Our price including steps, ozonator, chem start up,led lighting, cover and cover lifter was $3800. We had shopped at about 5 different spa stores and had seen the Nordics in action. The factors that made us decide on the Warrior included the price, the reputation of Nordic on several message boards, other Nordic spa users , and we particularly liked that the tub was very deep, 40" nice to have that depth which is unusual in a spa/tub. The round spa design was one we also liked. We have been very happy with the purchase. Delivery and start up went very smoothly after a long week waiting for our electrician to get it together. We had contacted Rob Fuller at Nordic and he had emailed us the manual for our spa as well as several wiring diagrams. We were able to place the conduit for our electic hook up in the concrete slab and the diagram from Rob Fuller was detailed enough that we had no problems when we did the actual installation. We did have one minor problem when we had our inital use of the hot tub. The ozonator was leaking back into the cabinet after each use. We contacted our dealer and he sent us a check valve to put in the line..when we went to install the new check valve we discovered that the original check valve had been installed incorrectly allowing the water to drain into the cabinet instead of preventing that from happening. It was an easy fix but a bit upsetting to a new tub owner. This spa is a very basic design with several depths built inside the spa benches. There are 5 jetted areas to the tub, the single pump is 2 speed, the main spa control can divert the water between areas of the tub, there are also about 5 air controls to add air with jets. We have been using dicholor as our santizer, along with the ozonator and a nature 2 cartridge. The water has been fairly stable and we have not had any problems, we add 1Tbs aprox of dicholor daily, 3Tbs on Sunday for shocking and add ph+ as needed. Our cartridge filter is cleaned about 2x a month. It's now almost 6 mos from our intial fill up and we are planning to drain the tub the next nice weekend day that we get. We have a foam blanket that we use in addition to the insulated cover. Living in Maryland I estimate our electric usage to be about $20 a month over the winter. We do turn the tub down to 95 degrees after use and then raise it to 100-101 an hour before we plan to soak. Overall we feel we made an excellent decision to purchase our Nordic Warrior hot tub and have been satisfied with it. We soak for about 1/2 hour each night only missing a few really nasty days over the winter. We were away for one week and we did a shock before we left and lowered the spa temp to 85 and did not encounter any problems upon our return. The easy to use touch controls are simple and not difficult to manage- For a reasonably priced $3,000-$5,000 fairly basic spa. I think that Nordic has the best quality and selection out there.