We have had our tub for almost 3 years now and are still 100% satisfied. We did quite a bit of research before we bought and quickly realized you get what you pay for. Some of our friends bought tubs from Home Depot and Costco only to find that once you buy it you are on your own. You then have to deal through the manufacturer (aka nightmare) Both had heaters go within the first year as did a friend of ours with a Beachcomber. I have back troubles and can honestly say that 1 or 2 cycles in the tub makes a world of difference. We upgraded the lighting with the "Northern lights", a LED system which produces dozens of shades of colours, quite nice. As well we had the ozonator installed to cut down on maintainance (seems to be doing its job). The quality of this tub is what sold me. The cover is 5 inches thick which then tapers down, check the thickness of the others, this is where most tubs lose their heat. I have yet to see one as thick from another company. As far as the insulation goes, we thought full foam wasn't the best way to go. Any type of repair to the tub would be a nightmare.....you have to pull out the foam, find the problem and then respray the foam back in. Arctic has the foam lined method which creates a pocket of warm air...we live just east of Toronto and it gets nasty cold here and the enery use doesn't go up too terribly much. We have had 2 service calls so far....one just after we bought the tub...a problem with light module (flickering) and the second time was this summer, there was strange noise coming from one of the jets. Both times the dealer had the guys out within a day and fixed the problem straight away, needless to say I was impressed. This is why you pay the extra money. By the way , the dealer was "spabound" in Toronto. Great guys (and gals). I really can't say anything bad about it .... its been reliable and fun. Happy tubbing.