Why did you decide to get a spa? - For therapy mostly, plus it's great for family time... almost TOO good in fact!
Does your spa live up to all expectations? Undoubtably. We were almost blown away by the prices of some of the Arctic Spas, but after talking with some friends who have spas, and checking out Beachcomber, Sundance, and Pacific Spas, I had to agree - are those US designed companies really sure they know what they're doing when it comes to cold weather? Look (and think) about how they are designed - the Arctic Spa makes sense! Back to pricing, the Yukon (a smaller 7 foot tub) was a little more reasonable. I picked one up in Red Deer Alberta for about $8500, plus tax and lots of options thrown in - this tub is perfect.
How long have you owned your spa? Just under a year. We got it last fall, just before the snow started to fly - one complaint, it did take about four weeks for the spa to be delivered before we received it, but the wait was worth it!
What accessories/options, beyond the "basic spa" does, your spa have? The Forever Floor (fibreglass base) is a great option. We just put the spa on a level part of the backyard, literally right on the grass! The exotic jet package is nice too... individually controlled jets that you can switch with other styles, depending on what you like. We also had two extra jets added to one seat - so it really was upgradeable after the fact, the fibreglass shell is so thick, they still warranty it for life, even after they drill through it. We also got the cover lifter, the cover saver (I still haven't seen this anywhere else), and the fancy lighting package, which is nice.
What do you like best? It's obviously efficient - we had the heater unplugged most of the summer and barely noticed any change on our power bill... the pumps do produce a lot of heat just from the tub filtering (I must admit, I wasn't entirely sure I believed the salesman on that one) and the tub is easy to fix, accessible, and upgradeable - that was something unique. But mostly, I like sitting in the armchair seat the best!
Is there anything about your spa you don't like? I guess that Arctic now has Aluminum cabinets rather than cedar for their "maintainence free" hot tub... I would've went for that option, had it been available a year ago, but the cedar is nice, we just have to stain it every couple of years I guess.
Are there any features you now feel aren't necessary? The lighting package is okay, but it's nicer just to sit in the dark with your honey and enjoy the hot water...
Have you encountered any problems, and if so, how were they resolved? There was a leaky jet in the middle of the winter, and the only reason I noticed was because it seemed like I was adding more water to the tub too often... however, the service my dealer provided (Crystal Clear Spa in Red Deer, AB) was almost immediate. They had it fixed the day I called!