Hot Tub and Spa
Brand Reviews

Follow up from 10/13/2004, on Grand Bahama Island Spa by Artesian.
Have had no problems since purchasing this spa in July 2004. As of now, 6/23/2007, the only problem I currently have is that the led lights have stopped working for some reason. The main led(the one by the control panel), and the one by the waterfall, are ok, but the rest quit working. I am working on finding out if there is a cause, or if all the other lights went out at once. Other than this, the spa has been flawless, and at the price with tax of 6500.00, I can't complaim. Hope this helps anyone wondering. panel, to assist you in draining your spa.
1) Turn off the power to your spa. If
you fail to turn thebe damaged. Do
not leave an empty spa exposed for
long periods of time in hot, sunny
weather.
2) Attach your garden hose to the hose
bib.
3) Place the other end of the hose in
an area that will accept the water
capacity of your spa.
4) Open the hose bib by turning the valve knob counter-
clockwise to the full stop position.
5) Check the garden hose end to see if water is fl owing. If water
is not fl owing, check the hose for kinks. Also check to see if
valve is in the full open position.
CAUTION: The chemical content and temperature of the water will
cause damage to certain vegetation. We do not recommend that
you drain your spa onto plants or lawns. If you choose to do this,
please remove your spa cover and allow spa to cool for a mini-
mum of 24 hours with the spa turned off.
PILLOW CARE
Remove and clean the pillows with soapy water and a soft cloth when
needed. Use a vinyl conditioner once a month. Remove pillows when
doing chemical shock treatment.
Valve
Hose Bib
JET CARE
We recommended that you clean your jets when you drain your spa.
However, if you do need to clean your jets in between this can be
accomplished with a full spa.
1) To remove the jet inserts turn
the jet counterclockwise to the
off position until it stops.
Continue to turn the jet past the
stop point to loosen it from the
spa. The insert will now pull out.
2) Soak jet inserts in a mixture of
1 part vinegar to two parts warm
water for 2-3 hours. Periodically
rotate the spinner nozzle to
break up residue in the jets.
4) Rinse the jet inserts under warm
water.
5) To reinstall the jets insert jet into
jet body and turn clockwise until
fully seated then tug to make
sure it is seated properly. You
can then continue to turn clockwise
until it stops.
NOTE: A jet with stainless steel escutcheons can be slippery. You
can use a soft cloth or jar-opening pad to assist in removing and
installing the jet.
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MAINTAINING YOUR SPA cont...
REMOVING, INSTALLING AND CLEANING FILTERS
These are the steps needed to successfully replace your filters.
You should replace your disposable spa filters and clean your
nondisposable filters every four months.
1) Turn off all power to your spa and remove
the filter lid by lifting it out towards you.
2) Turn the filter counterclockwise and
remove it from the filter well.
3) Dispose of the used filter.
5) To replace, set screen back into its place
and turn clockwise to fasten. DO NOT
over-tighten.
6) Place the new filter into position and turn
clockwise to fasten. DO NOT over-tighten.
7) Follow the directions 1) and 2) for the
pleated filter cartridge. You then rinse the
filter with a garden hose and soak the filter
in a mixture of one pint of filter cleaner
with 2.5 gallons of water for at least
12 hours. The filter must be completely
submerged. You then follow the directions
5) and 6) to replace the filter
WARNING: Power to your spa must be turned off prior to
removing your filters. The suction at the filter is extremely strong and can cause injury if there is no filter. NEVER run your spa without the filters properly installed. Injury to person and damage to the equipment can occur. Any damage to equipment due to this circumstance will not be covered under warranty.
WINTERIZING YOUR SPA
It is not recommended that you drain your spa completely during
freezing conditions. We recommend that you leave your spa full of water with the power on to keep the tub from freezing. If you decide to drain your spa during freezing conditions, contact your dealer for help. Contact your Artesian dealer before refilling a drained spa in freezing temperature.
WARNING: Damage to your spa caused by freezing is NOT
covered under warranty. Please contact your local Artesian dealer to assist you in winterizing your spa.
REPLACING THE LIGHT BULB
1) Turn off the power at the main electrical service panel.
2) Remove front access panel.
3) Locate and remove the reflector by turning it counterclockwise until free from wall fitting.
4) Remove the bulb from the holder.
5) Replace with new bulb. Your Artesian dealer has these bulbs in stock.
6) Replace the reflector by screwing it clockwise back onto the wall fitting.
7) Replace the front panel.
8) Turn power on at the main electrical service panel.
NOTE: The spa light bulb is not covered under warranty.
MAINTAINING YOUR SPA cont...
SPA CABINET CARE
The wood cabinet of your spa is stained and sealed with an oil-based acrylic stain. The stain is formulated especially for spa cabinet and deck applications and is resistant to ultraviolet light damage caused by sun rays. It is also resistant to fungus and insect damage. Your
Artesian dealer carries this type of stain for your convenience, so call your dealer when you’re ready to re-stain your cabinet. You should
re-stain your wood cabinet at least once a year, or more frequently depending on your environmental conditions.
1) Gently wash the cabinet with mild soap and water and allow to dry
completely.
2) Moisten a rag with the stain you have purchased from your Artesian dealer.
3) Apply the stain on the entire cabinet surface, wiping off any excess
stain as you are applying.
4) Allow stain to dry for a minimum of 24 hours before getting the
cabinet wet.
NOTE: Do not apply any solid type finish such as shellac or
varnish. After weathering, these types of finishes will crack and or turn yellow. To refinish the wood, you will need to completely strip the finish before applying the new one. Use only the stain recommended by your Artesian dealer for refinishing your spa.
CLEANING YOUR SPA INTERIOR
It is important to clean the interior of your spa every time it is drained to help preserve the sheen of your spa’s surface. However, it is
important that you do not use any abrasive cleaners or strong
chemicals. Your Artesian Spas authorized dealer will be able to supply you with the proper cleaning solution for your spa. After cleaning, -
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make sure all residues are removed prior to filling the spa. This will help prevent sudsing and improper chemical balance.
COVER CARE
Cleaning of your spa cover is an important part of routine
maintenance. Dirt acts as an abrasive to the vinyl topcoat, and can also cause wear to folds, seams, and stitching. Mildew growing on damp, dirty vinyl will begin to actually root in the fabric, accelerating failure.
Follow this simple routine for cleaning, prior to application of vinyl
protectant:
1) Rinse with cool water using a garden hose.
2) Spray with a gentle, non-foaming cleaner and wipe clean. Never use laundry detergent, abrasives, alcohols, dish soaps or harsh cleaners. These can actually remove some of the topcoat and
cause premature vinyl failure.
3) For stubborn dirt, use a non-abrasive sponge.
4) Rinse again thoroughly with water and allow to dry.
5) Repeat monthly, or as needed.
Your vinyl cover is affected by the UV in sunlight. Periodic protectant with a liquid protectant will extend the life of your cover. The wrong kind of protectant can be more harmful then no protectant at all. Keep any product away from your spa that is labeled “flammable,” that
contains any type of oil, or that leaves a waxy coating on your cover.
Never stand or sit on the cover and never drag it over abrasive
surfaces. Lift cover only by the handles provided.
NOTE: Your cover will hold up to 145 pounds. The covers are not intended to be walked on, but a child or pet stepping on the cover won’t break it.
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MAINTAINING YOUR SPA cont...
CHEMICAL TREATMENT OF WATER
Water from your tap is fine for showers, bathing and drinking.
However, in a contained recirculating system such as in a spa, water must be treated with chemicals. The main purpose of chemical
treatment is to keep the water sanitary and to maintain a specific balance of the water. Proper balance ensures that the water will not cause irritation to the users or harm the spa’s components. Chemical treatment does have its limitations. When water evaporates, chemical residues are left behind. As the levels of the residues combine with other types of residue, such as body oil and detergents, your water becomes increasingly difficult to maintain. Because of this residual
effect, at some point it becomes easier and more cost-effective to
drain, clean and refill your spa with new water. We recommend that the water be changed at least every six months. At this time you should also clean or replace your filters. If your spa has a frequent and/or heavy bather load, it may be necessary to drain and fill your
spa more often. Refer to the section titled “Draining your spa” for
instructions (page 31).
WARNING: Spa damage due to improper chemicals is not
covered under warranty.
WATER CHEMISTRY
CAUTION: The chemicals used to maintain the pH balance of the water and to sanitize the water can be dangerous. Always follow these basic guidelines when handling the chemicals:
1. Always read and follow the directions on the label, unless directed otherwise.
2. Never mix different chemicals.
3. Do not exceed the recommended amounts of chemicals—follow the directions on the label.
4. Keep all chemicals out of the reach of children and pets.
5. Keep containers closed tightly when not in use.
6. Never add water to the chemicals—always add the chemicals to the water as directed.
7. Always store chemicals in a cool, dry place.
WATER TREATMENT GLOSSARY
1 - Total Alkalinity: Total Alkalinity measures the water’s ability to
resist fluxuations in the pH level. It is measured in ppm (parts per
million) ranging from 0 - 400 or up. The optimum range for your spa water is between 80 and 140. This can easily be measured with 3- or 5-way test strips. With low alkalinity the pH level will be prone to
dramatic fluxuations. With high alkalinity the pH becomes increasingly difficult to adjust.
2 - pH (potential hydrogen): The PH is used as a measurement of the active acidity, the concentration of active hydrogen molecules in the water. PH is measured on a scale from 1 to 14, the lower numbers indicating a greater concentration of active hydrogen. While 7, halfway between base and acid is neutral, the optimum level of acitity for a spa is between 7.2 and 7.8. The effects of low PH can be rapid sanitizer -
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WATER CHEMISTRY cont...
WATER TREATMENT GLOSSARY cont...
loss, eye and skin irritation, expedited corrosion of metals, as well as staining throughout the spa. High PH can result in cloudy water, low sanitizer efficiency, as well as eye and skin irritation.
3 - Parts per Million (PPM): The term “parts per million” will be used frequently in the world of water care. The term simply means
exactly what it says: the coexistence of any one unlike item with a larger number of “like” items.
4 - Sanitizers: Sanitizers are used to destroy bacteria and other germs in the water. Only 2 sanitizers are used in spas, chlorine (Sodium
Dichlor) and Bromine (Hydrotech or Lonza). Without the use of a
mineral system or an enzyme, the preferred level of sanitizer is
between 2 and 3 ppm.
5 - Total dissolved Solids (TDS): TDS is simply the measure of the total amount of matter dissolved in the water. When this level
becomes too high, action is advised.
6 - Calcium Hardness: The measure of the amount of calcium
dissolved in the water as expressed in PPM. Hard water, or water with calcium levels over 250 PPM can cause scale formation on the
surface of the spa or the components of the spa.
7 - Total Chlorine: Total Chlorine is the sum of the free and combined chlorines in the water. Often, water will contain a higher level of total chlorine than available chlorine. If this is the case in your water, you may use a non-chlorine shock (typically potassium monopersulfate) to free up the remainder of total chlorine.
8 - Ozone: Ozone is a gas molecule that can be generated by an Ozonator, which is composed of three atoms of oxygen and used to oxidize the water. Ozone is very useful for regenerating bromine from bromide ions. It also acts as a supplement when used in conjunction with a sanitizer and may reduce the level of sanitizer required. You may read more about ozone later in this section of your owner’s
manual.
9 - Organic Matter: These are carbon-derived substances typically generated by living organisms. In a spa, they are most frequently introduced into the water by bathers. Enzyme products such as Spa Perfect by Natural Chemistry are most effective at eliminating organic matter from your body of water.
10 - Microorganisms: This term refers to tiny, living organisms such as bacteria, protozoa, or algae.
11 - Sequestering: This term defines the action taken to remedy high levels of metals or calcium in the water. By forming a complex that
envelops materials in the water, commonly hardness ions, a
sequestering chemical prevents the ions from reacting to one another, thus forming complex structures or solids.
12 - Shocking: Shocking is the act of hyper-chlorinating or
hyper-oxidizing the water. This can be accomplished with a myriad of shock treatments, but is most commonly accomplished with Sodium Dichlor or Potassium Monopersulfate. The former raises the
sanitizer level to at least 8 PPM, and the latter burns off chloramines or bromines. The use of P.S., or non-chlorine shock is advantageous because you can bathe only 15 minutes after treatment; however,
oxidizing the water will not kill the bacteria unless there is sufficient total chlorine to free up used chlorine to actively sanitize.
13 - Bather Load: You may be asked by your spa professional what the average bather load is, meaning, how many people enter the spa on a daily or weekly basis.
14 - Alternative Sanitizers: A group of products that sanitize pool, spa and hot tub water, by means other than the application of chemicals to the water. Includes such products as ultraviolet sanitizing systems, mineral purifiers, ionizers and ozonators.
15 - Bactericide: A chemical that kills bacteria. The most common
bactericides are: chlorine, bromine, biguanide, ozone and silver. Most algaecides, other than copper, exhibit some bactericidal properties.
16 - Balanced Water: Pool or spa water that is within the accepted water analysis parameters for: pH, sanitizer, total alkalinity, calcium
hardness, chlorine stabilizer (chlorine pools only) and minerals. The balancing of the pool or spa water helps to eliminate water chemistry problems.
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WATER CHEMISTRY cont...
WATER TREATMENT GLOSSARY cont...
17 - Chloramines: Irritating, odorous forms of combined chlorine, formed by the reaction of chlorine with nitrogen containing waste products. Chloramines are ineffective as a pool or spa sanitizer. High levels of chloramines can cause the problems of “Red Eyes” or
“Stinging Eyes.” Usually requires a shock treatment to lower or
destroy the combined chlorine level.
18 - Corona Discharge: A method for producing ozone, by utilizing high voltage arcing to convert oxygen (O2) into ozone (O3). Refer to the listing for Ozone for more information.
19 - Enzymes: Organic agents that hasten the natural breakdown
(digestion) or decomposition of oily wastes and organic residues in pools and spas.
20 - Hard Water: The term used to describe water that is high in calcium or magnesium. High levels, usually over 400 PPM, can lead to clarity and scaling problems, if not treated. Source of the calcium can be natural or can be contributed by chemicals such as calcium
hypochlorite.
21 - Ions: The electrically charged state that an element assumes in true solution. In the ionic state, ions are chemically reactive. Some ions, such as, copper, silver and zinc, are used as sanitizers in mineral
purifiers and/or ionizers.
22 - Ionizers: Equipment that sanitizes pool and spa water by
providing a low level source of copper and silver ions, as the water passes over charged electrodes. Copper ions can provide algaecidal control. Silver ions can provide bactericidal control. Other types of
devices (mineral purifiers) work by an erosion principle and utilize copper, silver or zinc ions.spa ionizers often lack the copper element because the need for algae control is not as acute as in a pool.
23 - Mineral Purifier: A type of device that releases copper, silver or zinc ions into the water at very low levels. In this ionic state, these minerals can function in the sanitizer role and help control algae and bacteria in pool and spa water. Mineral Purifiers work on the principle-
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of erosion and do not require electrical components. Most include some type of replaceable cartridge, that contains the copper, silver or zinc materials.
24 - Biguanide: The generic name for a non-chlorine, non-bromine,
sanitizer that utilizes the polymer PHMB (polyhexamethylene
biguanide). It is used to totally eliminate the use of chlorine or
bromine.
25 - Biofilm: A slippery coating of microorganisms that can develop in poorly sanitized pools and spas.
26 - Brominator: Feeding devices used to introduce bromine into pools or spas. Most automatic types can be plumbed inline. Others are simple floating varieties. All are intended to make the application of bromine easier and more consistent.
27 - Calcium Carbonate: Crystalline deposits (scale) that can form on all under water surfaces, if the water is excessively high in calcium
hardness. High pH and high total alkalinity can worsen the problem.
28 - Oxidation: The chemical reaction by which organic matter is “burned” or destroyed, by the action of chlorine, bromine, ozone,
hydrogen peroxide or non-chlorine shock. Oxidation may cause
minerals such as iron, manganese and copper to form discoloring stains and precipitates, if not treated properly.
29 - Ozonator: A device for producing Ozone (O3), by either a UV (ultraviolet) light source or by electrical arcing (corona discharge). Used for oxidizing and sanitizing purposes in both pools and spas.
30 - Ozone (O3): Typically produced by an Ozonator installed in a pool or spa. Ozone (O3) is a form of oxygen (O2) and is a powerful oxidizing agent. It is used to destroy organic waste and byproducts and help in the control of algae and bacteria. Ozone is not a stand alone
sanitizer and requires the supplementation of chlorine, bromine,
minerals, or ionization.
31 - Soft Water: Water that is low in calcium and magnesium
hardness. Such water can prove to be corrosive to masonry surfaces
and underwater metal parts. The calcium hardness level can be raised, to the optimum range of 150-200 PPM, by the addition of
appropriate amounts of a calcium hardness increaser (calcium
chloride).
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WATER CHEMISTRY cont...
SPA CHEMICALS GLOSSARY
1 - Alkalinity Up: The total alkalinity of your spa water should be
between 80-140 PPM. A proper alkalinity will help buffer your spa
water against sudden changes in pH. Every 2.5 tablespoons of
Alkalinity Up will raise your alkalinity by 10 PPM in a spa holding 500 gallons of water.
2 - Bromine Tablets: These slow-dissolving tablets work
especially well in the hot water of your spa. Keep a base of tablets inside of an in-spa floater/feeder in order to maintain between 2 and 5 PPM. Add 2 tablets per 100 gallons of water and adjust the floater’s opening to regulate the PPM level.
3 - Foam Gone: Foam in spas is typically caused by residue from soap, shampoo, and cleansers. A small amount of Foam Gone will
dissipate the foam and will not affect the water balance. Most foam removers are compatible with all sanitation programs.
4 - Liquid Filter Cleaner: Regular use of Filter Cleaner will greatly
increase the life and performance of your filters by cutting away grease, body oils, scale, and lotions. Clean filters also contribute to better
water circulation and superior spa performance, because dirty filters can substantially impede water flow. Keeping your filters clean with filter cleaner will also help keep your water filtered and clear. This is accomplished by mixing one pint of filter cleaner with 2.5 gallons of water and submerging the filters in the mixture for at least 12 hours.
5 - Dichlor Grandular: This concentrated, stabilized, and quick-
dissolving chlorine granular is simple to use in your spa as a sanitizing
shock treatment. The downside to Dichlor is that it will not sustain a
PPM base for long in hot water. However, as a rule of thumb, if you treat your water after bathing with half a capful of Dichlor, you will
maintain clear and comfortable water, providing your pH is controlled
and your filters cleaned. Dichlor dissolves quickly and leaves no
residue.
6 - pH Down: If your pH level remains high, you can struggle with
scaling, cloudy water, rapid sanitizer loss, and possible skin and eye
irritation. pH Down can be purchased from your dealer in either liquid or
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solid granular form. Please see your dealer for recommended
dosage.
7 - pH Up: The effects of low pH can be rapid sanitizer loss, eye and skin irritation, expedited corrosion of metals, as well as staining throughout the spa. pH up can be purchased from your dealer
in either liquid or solid granular form. Please see your dealer for
recommended dosage.
8 - Metal Protect or Remover: Also called stain and scale defense, metal protect inhibits staining and scaling in your spa. It will also prevent calcium build-up on the surfaces of your spa. Regular use will help protect your spa surface as well as your plumbing, your pumps, and even your heater.
9 - Spa Shock: Non-chlorine spa shock contains Potassium
Monopersulfate and is an oxidizer that works well with mineral,
chlorine and bromine systems. Regular use of spa shock can
substantially reduce the need for sanitizing by up to 50% and will
continually remove inorganics from the water. Best of all, you can
bath in only 15 minutes after application.
10 - Ascorbic Acid: This is vitamin C and can be used as an
acidic- reducing agent in the removal of difficult metallic stains from
underwater surfaces. Oxalic acid can be used in a similar manner.
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WATER CHEMISTRY cont...
MAINTAINING THE PROPER PH BALANCE
The pH factor is a measure of the relative acidity or alkalinity in the
water. It is measured on a scale of 1 to 14. Pure water has a value of 7, which is neutral. Any value above 7 is alkaline, and any value below 7 is acidic. You should maintain a slightly alkaline pH level, between 7.2 and 7.8, in the hydrotherapy spa. Severe problems can occur when the pH balance is not maintained within this range. If the pH level exceeds 7.8, dissolved minerals can build up and clog the plumbing in the spa jet unit. If the pH level falls below 7.2, the acid level in the water will begin to corrode the metal parts in the spa jet unit. Also, the sanitation agents in the water will not be effective if the pH level is not properly maintained. Damage caused by improper pH levels is not covered under the warranty. To maintain the proper pH level, you should test the pH of the water regularly. To test the water, purchase a pH test kit at a pool and spa supplier. The pH reading should be between 7.2 and 7.8. If the level is too low, add a pH increaser (usually soda ash). If the level is too high, add a pH reducer (usually sodium bisulfate). Test the water again after five minutes. See the instructions with your pH test kit for additional information about testing and adjusting the pH.
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TROUBLESHOOTING
TEMPERATURE SENSOR FAILURE
After a power-up, the display will blink until a key on the control panel is pressed. This feature is to let the user know that a power failure has occurred.
Overtemp Mode
OH indicates the water temperature has reached 112 degrees
Fahrenheit ( 44.4 degrees Celcius ). The heater and all output
functions will turn off until water cools to 109 degrees Fahrenheit ( 43 degrees Celcius ). The only functions that will operate during Overtemp Error will be the Smart Winter Mode and all the keys that do not start an accessory.
Pressure Switch
The heater is turned off during a FLO error. When pump 1 is on, the pressure switch is given 5 seconds to close. If, after this delay, the switch is still open, a FLO error occurs. During this 5 second delay, the heater can’t be turned on.
To prevent dry run, if the FLO error occurs for more than 0 minutes, the PUMP 1 or circulation pump will turn OFF. Once in dry run pretection mode, if any key is pressed, the pump will restart. The error will display until the flow problem is resolved. When the system detects that the
error message condition no longer exists, it will clear the error itself.
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Error
The heater is turned off during an FLC error. The controller is always checking the current state of the pressure switch. When the Pump 1 is not running, the switch must be open. If not, an FLC error occurs. While the pump is running, an FLC error, which was present before pump activation, is removed only if an FLO error occurs.
If an FLO error occurs or if the pump is not running, an FLC error is
removed when the switch opens. When the system detects that the
error message no longer exists, it will clear the error itself.
Temperature Sensor Failure
This display indicates that the heater has been turned off because the temperature probe is out of range. This will remain active until the unit reads a temperature between 32 degrees F and 126 degrees F.
This error should be ignored during the first hour after a power-up.
High Limit
HL in the display indicates the High Limit probe temperature has reached 119 degrees Fahrenheit ( 44.4 degrees Celcius ) and the heater has turned off. The error will display until the HL probe
temperature falls below 119 degrees and the power is reset.
TROUBLESHOOTING cont...
WARRANTY
This section is a description of your warranty. Here you will find
descriptions of what is covered under your Island Spa by Artesian
warranty and what can void your warranty.
Lifetime Shell Warranty
May Maunfacturing, Inc. warrants the spa against loss of water due to a defect in the shell to the original owner for the life of the spa shell. In the event of a defect in the material and/or workmanship, the spa shell will be repaired or replaced at the option of the manufacturer. When submitting a claim under this warranty, you must provide us with proof of purchase, such as a copy of the invoice from the retailer where the purchase was made. You must also send us photographs of the
damaged or defective areas, and the foundation the spa is resting
on, and a detailed description of the problem. The information must
be sent to the dealer from which you purchased your spa for review and resolution.
Five-Year Surface Warranty
May Maunfacturing, Inc. warrants the interior surface of the spa against blistering, cracking, or delamination, to the original owner for five (5) years from the original date of purchase. In the event of a
defect in the material and/or workmanship, the spa shell will be
repaired or replaced at the option of the manufacturer. When
submitting a claim under this warranty, you must provide us with proof of purchase, such as a copy of the invoice from the retailer where the purchase was made. You must also send us photographs of the
damaged or defective areas, and the foundation the spa is resting
on, and a detailed description of the problem. The information must
be sent to the dealer from which you purchased your spa for review and resolution.
Three-Year Component/Plumbing Warranty
May Maunfacturing, Inc. warrants the controls and mechanical
equipment of the spa against blistering, cracking, or delamination, to the original owner for three (3) years from the original date of
purchase. The filter cartridge, spa pillows, fuses and light bulbs are NOT included in this warranty, but are warranted to be free from defects at the time of delivery. Also the spa cover, ozone generator, stereo components, speakers, and related parts, and fiber optics are not included in this warranty but are covered under seperate
warranties from the original manufacturer. Ask your dealer for warranty details on these spa components. Warranty on any moving parts in hydrotherapy jets, and/or components will be voided if they are allowed to be adversely afected by poor water chemistry.
One-Year Cabinet
May Maunfacturing, Inc. warrants it’s cabinets for a period of one (1) year from the original purchase date. Wood staining is
excluded from coverage. Wood products require care and
maintenance by the customer. In the event of a defect, the damaged wood will be repaired or replaced at the option of the manufacturer.
Performance:
In the event of any defect covered by this LIMITED Warranty, a May Manufacturing, Inc. authorized agent will correct such defect within the terms and conditions contained herein. There will be no charge for parts and labor within the above terms. However, travel charges are not covered if you live outside a normal service area of the agent. If it is determined by May Manufacturing, Inc. that the repair of the product is not feasible, a replacement spa equal to the value of the original purchaser price will be provided. Cost for removal of the defective spa and delivery and installation of the replacement spa is the responsibility of the spa owner and will not under any
circumstances be covered by May Manufacturing, Inc.
Limitations:
This warranty is void if this Island Spa has been subjected to
alteration, misuse or abuse, or if any repairs have been done by
anyone other than an authorized agent of May Manufactoring, Inc.
Misuse or abuse is defined as : use of the spa in a non-residential
situation, water teperature outside the normal range of 32 degrees F-
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WARRANTY cont...
to 110 degrees F, damage caused by clogged or dirty filter cartridges, damage to the spa from the absence of a hard cover, damage to the components from improper pH, use of any type of acid, or from
chemical imbalance. Damaged caused by natural disasters such as tornados and are not covered under this warranty.
Disclaimer:
May Manufacturing, Inc. or its agent shall not be liable for any injury, loss, cost, or other damage, whether incidental or consequential,
arising out of any defect covered by the LIMITED WARRANTY. The liability of May Manufacturing, Inc. under this LIMITED WARRANTY shall not exceed the original amount paid for the spa.
Legal Remedies:
This LIMITED WARRANTY gives you specific rights, and you may have other rights which vary from state to state.
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INTERIOR SPA DIAGRAM
1) Spa Pack
2) Heater
4) 24-hr Circulation
pump
5) Flow Switch
3) Therapy Pump
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ARTESIAN SPAS
Attn: Customer Care Department
4720 N. Lamb Blvd.
Las Vegas, NV 89115
__________________________
__________________________
__________________________
Please do not send products or
other correspondence to the
address below.
Place
Stamp
Here
Mr Ms.
Name___________________________________________________________________________________________
Address________________________________________________________________________________
City_____________________________________________ State _____________________ Zip__________
Phone Number___________________________________________________________________________
Date of Installation_____________________________ Spa Serial Number___________________________
Spa Model ______________________________________________________________________________
Your Dealers Name and Location_____________________________________________________________
What other spa brands did you consider buying?________________________________________________
Optional Questions
How many people are in your household?______________________________________________________
What is your age bracket? 25-30 31-40 41-50 51-60 61-70 71+
What is your reason for purchasing a spa? Health Benefi ts Stress Relief Relaxation
Other: __________________________________________________________________________________
Mr Ms.
What is your reason for purchasing a spa? Health Benefifififi ts Stress Relief Relaxation