Hot Tub and Spa
Brand Reviews

Purchased this new spa in Nov 2006 (about five months ago) based on several months research and thinking I was buying a high quality spa. The main control failed on start up (an older model - not the one I was shown and sold) but the dealer came out within a week and replaced it with the new, current model. OK, stuff happens. At about 3 weeks of operation, the jets began popping out and breaking. The dealer replaced more than 80 jets over 3.5-4 months all the while blaming the plastic. Then, about a month ago, began blaming the chemicals that he recommended and sold to me. After more than 90 jet failures (there are only 33 total in the tub), they want to replace all the jets and switch me to a different chemical. That sounds pretty good until I researched a little more and found that this particular chemical is known to attack polycarbonate and some other types of plastic (the chinese jets they use are made from polycarbonate). The manufacturer and dealer both will not respond to my repeated questions as to what else in the spa has the chemical attacked after 5 months of exposure. I have asked for refund or a replacement spa. Both the manufacturer and dealer have become aggressive, hostile and have labelled me unreasonable.

If you are shopping for a spa, do yourself a favor and pick a manufacturer and dealer with a track record of customer satisfaction.