Ditto on all the reviews listed above. Coast Spas(Canada) and also Cornerstone service have by far the worst customer service in the industry-basically NONE.
Everyone that I have talked too that own a Coast Spa will say the same thing "their service is pathetic and the reps are flat out liars". The Spas look nice until you get them home and have any kind of a problem. They state they have a warranty but they will not cover ANYTHING.
Do a legal search, state by state, and you will see all the legal problems that they are having...
STAY AWAY FROM THIS COMPANY!!!