Discovery 440 DL/KB440DL

The Discovery 440 DL at Costco.com is actually a Keys Backyard KB440DL. The costco.com photo of the spa is of a slightly different model. We got the spa delivered to our driveway 4 weeks ago, spent $600 for electrical work, muscled the spa back to the patio. 3 weeks ago.

Pros -- it basically works.
The jets are okay, placement and jet strength is adequate.
Costco returns policy.

Cons -- waterfall only partially works (water only comes out of the right half of the slot).
Jet controls have a cheap feel to them, and are hard to grip (bits of plastic from the molds that should have been shaved off better.
When ozonator was plugged into the board, the breaker popped. Called costco, they got me another ozonator in about a week, works fine now.
Very simple controls.
Manual looks like it was mimeographed, so the pictures in the manual are pretty much useless (however, you can download the manual and print it at home).
Keys to the lid lock were not enclosed. I called Keys Backyard, got new keys in a few days.

My overall assessment is that there are better deals, even at Costco. If you REALLY want to spend $4000 on a hot tub max(and I DO!), and you are prepared for a bit of up-front hassle, and you are willing to stick in some more insulation, AND you just can't accept a used spa -- this will work for you.

In the interest of disclosure, the Platinum 2 from Elite Spas is in stock at my local Costco, and I plan to go through the pushups of replacing my Keys tub with the Platinum 2 tomorrow. Will cost a bit more, but it's quite a bit nicer, and I am willing to put insulation in.

PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: