PlatinumII Elite / 2006

We just bought a PlatinumII Elite Spa from Costo. It seemed like a bargain and after good research, the pluses seemed to outweigh the minuses. We had a crane service hoist it into our backyard as it was the only way to get it in. A licensed electrician from a Pool service company wired it up. I read the manual thoroughly and set it up.

I have spent more time trying to figure out how to troubleshoot than I have sepnt in the tub. The pumps go into air-lock without rhyme or reason and very little seems to change that. Calling Hydrospa is worse than calling Dell Computers. They rarely answer the phone and even when they do, the advice is vague. The tell me to loosen the connections and bleed the air from the system. I hate to bitch too much, but taking apart the thing is a pain in the rear. I did not pay $4000 to be a mechanic five times a week.

If it was a TV, I would pick it up and bring it back. If it was a lemon auto, I'd have it towed, but its a 1000 lb box that has to be moved by crane.

I think I must be doing something wrong because I can't imagine that Hydrospa has been in buysiness 10 years making lemons. My next step is to call Costco, but I'm hoping to avoid a return and find someone who knows what the heck is wrong with this picture.

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This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: