915

BUYER BEWARE!!!!!
The tub itself is an ok product, the service however is horrible and they will not honor warranty issues, I have needed service twice in the year and a half I have owned the tub, both times after making contact with service it was over a week before hearing back, and longer to actually get someone on site. I had a leak that shorted out the pump before winter and was told to leave the water in the tub so that the leak could be found, by the time a service rep appeared the water was starting to freeze in the tub, I was then informed that my 3 year pipes and plumbing warranty did not apply and it would be $500 for a new pump. I chose to wait and try to fight for warranty and was informed that I had better leave a heater running inside the skirt as any damage from ice would be my responsibilty as well. needless to say I did not get the warranty and the water froze. I have now been waiting over two weeks for a service call, and have not recieved so much as a call informing me when I may expect service. Numerous calls just get me the answer, someone will contact you. I am now looking to other companies t
o repair my tub as I do not want any more to do with Polar Spas and recommend to anyone I talk to not to deal with these people either. OK Product...HORRIBLE service!!!!

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PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: