Platinum / 2005

We just purchased a platinum Elite Spa from a Costco store in California. It's 87 X87 X 37, 325 gallons with 50 water jets and 10 air jets, total of 60 jet. Also includes ozonater, 2 filters, 240V/48amp 60 amp GFCI, cover with lift, lighting effects, pillows, am/fm CD w/pop up speakers, aromatherapy, waterfall. We paid $3499.00 which seems like a great price after doing a little research. It seems like it has all the works, but was missing one important part, the owners Manual.

Costco has been trying to get a hold of maker to obtain a manual for over a week now, with no such luck. I have been searching the web myself and am a little confused on who the maker is. Costco rep gave me the phone # so I may try myself to get someone to answer the phone instead of leaving numoures messages, but still no answer. Searching on the web, It seems that Hydro spa and elite spa are somehow connected to each other. Any info you may have on this tub or on either company would be appreciated. We are tempted to return spa back to costco as they do stand behind their product, but it is a hard Item to get from them as they only receive one or two at a time and their sold within a day and you cannot receive or order them in advance. Besides we rented a trailer to pick it up ourselves. We are waiting to get electrical hooked up as soon as we are able to obtain a Manual. We are new owners and have never owned one before and costco has assured us that Elite Spas is a reputable company.

PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: