Supreme/2005

We purchased a Viking Supreme spa one week ago for stress relief and relaxation. The spa was reasonably priced and has a 6 year warranty. Instead of reducing stress, this spa is causing more stress because it doesn't work. I can't get the temperature above 92 degrees. The heater doesn't stay on and only works when the jets are running. The digital control panel is a joke. I can turn the jets on but I cannot turn the jets off. Eventually the jets turn off on their own. I keep getting weird diagnostic messages. The codes aren't listed in the reference manual or the web site. I emailed Viking Customer Service but they didn't respond. Today I called Viking Customer Service but they wouldn't answer my questions about the codes. They referred me back to the dealer. Now I am waiting for a repair person. I'm not sure how long it will take. I am very dissappointed with this spa.

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PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: