I dreamt about a spa for my deck ever since the home was finished. using some inheritance money, I bought the spa and enjoyed it year round. I have lower back problems so it really helped out there. earlier this year, I noticed falling water levels and some wetness at the spa base. as the deck is subject to weather on the deck, I at first assumed it was seasonal water but soon discovered it was coming from the spa. I called the local dealer from whom i purchased the spa and they eventually came out but gave me no specifics and when they did set a time to come out, they never showed up and I missed a day of work and the income that goes with it. They finally came and agreed that it was leaking but when they returned to take the spa in for service, we discovered that a nest of carpenter ants had taken up residence in the spa. the company at first refused warantee coverage even though there was no proof-and to this day still isn't-that the ants had caused the leak. After I threatened legal action, they decided to repair the spa and I agreed to pay what I thought was more than a fair amount to the local dealer. A few months later they returned with the spa and after filling it and starting it up, I found that there was a major leak around one of the controls and that the ozone generator/pump wasn't making any bubbles. they returned-I missed another day's work-and fixed the valve and supposedly the pump. A week later, the pump failed again and they then assured me they would do anything to get it working for me including installing a new pump. I was at work when they came back to fix it and it worked fine for about 4 or 5 weeks until we heard a thud-thud-thud sound coming from the spa. I shut it down immediatedly and called them again. they came unnanounced a bout 10 days later while i was at work and when i returned home, found a bill for almost 300 bucks for...a new pump. I called and asked why a new pump needed to be installed when they had just put a new one in. they said it had failed because the ph had been too low and had ruined the pump. This is all BS because the ph had always been fine. Now, three or four weeks since the last episode, the pump has again failed and I have a large expensive tub of cold water on my porch and am currently waiting for them to come out again. I will keep this site updated as to whatever happens. I hope no one else has to go through this. Would I buy another spa of this brand? Not a chance!