Dimension ONe 2003

Dimension One Buyers Beware

A friend of mine who does very detailed research on companies, recommended to me purchasing a Dimension One Spa. This was helpful because researching on the net provided me few definitive answers. I went down and negotiated a fair price with an outfit called Blues Brothers.

Over the last 5 years, I have had, on average, 3 major repairs a year. In the second year I called Dimension One to ask if they might consider replacing what appeared to be a defective spa. Their reply was simply: “I checked your file and see that Blues Bros should be taking care of any issues for you.” Now 5 years later, warranty is up, I’m SOL with the latest problem. I turned off the spa, drained it, and consider it a total loss.

So if you thinking about spending several grand for a spa, cement pad, and wiring; then carefully consider a main line brand like my neighbor's Sundance. Otherwise, you may end up with a shoddy product and a customer service policy that I will tersely sum up as screw-you.

If you would like a copy of my service record please write and I'll send it to you via email Kimeldorf(atsign)comcast.net. Buyer Beware when Dimension One is mentioned in the same room as your wallet.

Below are a few things to keep in mind, and some possible ideas for your review.

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PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
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