Tiara 2008

I ordered my Tiara tub a month ago and anxiously awaited delivery. This is my first spa. It arrived Saturday (March 29th) was installed and I got a half ass in service from the "factory" installer who knew little about the Tiara model. The first night it ran well. The second night the lights stopped changing colors. The 3rd day the jets stopped working. I called the factory and spoke with a complete idiot who was more interested in arguing with me than solving the problem. I promptly hung up on the jerk and called the installer and the dealer. The dealer called the installer instead of me. The installer told me that it was probably the jet motor and that sometimes it comes that way from the factory. He said he could get another one. Too late for me. As far as I am concerned I was sold a piece of crap and another motor would render it a used spa sold at new pricing. I immediately stopped payment on the check. I have no interest in keeping the spa nor EVER doing business with Hydro Spa's again. Their products and service suck!!!!!!!! Stay away from then.

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PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: