Neptune 2006

Spa purchased at Home Show in Sacramento, CA in 2006. In the past two years 18 jet (of the total of 36) have fallen out, due to rot. This spa priced between $7K and $8K!

I formally owned a (problem free) spa for over 17 years. I know care and maintenance of spa's and have never had a problem.

The manufacturer of the Neptune spa at first suggested I abused it with the wrong chemicals, stating that Bromaine was not recommeded, and yet it was included in my "start up package" when the spa arrived. My first email contacts were very promising that they were going to furnish the replacement jets, then somehow a price list was sent.
After I was really ticked off that I was expected to pay over $500.00 for a poor quality manufactured product.

I was contacted by phone by a representative and he told me I have an isolated problem, but since that conversation I have spoke to another spa owner with the same problem.

I do not recommend purchasing the Neptune spa or any product manufactured by its company.

Below are a few things to keep in mind, and some possible ideas for your review.

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Are there any features you now feel aren't necessary?
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DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE

Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

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PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: