Oceana 09 / 2007

I've had a leak in the Spa since first installation in late September 2007. In late October I discovered that there were two rust lines approximately 6 inches long on either side of the waterfall, located in the center back of the spa. I have been trying since initial discovery of problems to receive satisfactorily warranty service on the problems and in three (3) months, Dynasty has been unable or unwilling to solve the problems. A new Spa replacement for the Lemon they sold me would have been one of the possible services they could have provided to solve this problem. I've tried email, phone calls to Tennessee,Phoenix, and many calls to the local Rep in Palm Springs/La Quinta. It seems two things are predominant in the Dynasty Venacular; 1. Customer Service does not exist. Wait long enough & he will go away with his problems.

2. There is no decision making process at Dynasty; Locally or nationally. Repeated phone calls, Rep promises of service, are all for naught since they apparently don't care or give a Dam...

3. Oh aned yes I will tell my friends, tenants, and anyone else who cares to listen.

Robert F. Hunter

Below are a few things to keep in mind, and some possible ideas for your review.

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This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: