Ottawa / 2003

Amazing! I have the exact same OTTAWA tub and have experienced very similar problems!

First of all, thanks for posting the manufacturer's phone number on the web. I've looked everywhere and YOUR REVIEW is the only place it can be found.
Don't believe me? Do an online search on "Great Lakes Hot tubs" and try to find the manufacturer's phone number. You get alot of sales numbers, but no manufacturer contact information. What does that say about these tubs?

Here's my situation:

I called my "sales" rep - this guy is the epitome of a weasel - to find out why my hot tub never shut off. He charged me $75 for the visit and $25 to tell me it was either the controller or the mother board (I already knew that) and should go ahead and have both replaced!

His diagnosis was based on hearing me describe the symptoms instead of actually debugging the hot tub. So, for a measely $1100 they could replace both parts and the problem would be solved. Let me repeat that: $1100 for a product under warranty.

The sales weasel even brought his 14 year old kid out to verify the problem. I can't begin to describe how much that made me feel better. I told them to get off my property.

I still needed to fix the tub. With a simple fluke multi-meter and about 5 minutes of my time, I found a control button stuck on the controller - a simple touch pad button jammed in the "on position". I opened up the controller and repositioned the touch pad. It works fine now.

If you buy one of these tubs you are either going to get ripped off financially, (with or without a warranty), or you will have to fix it yourself.

PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

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