excelsior 2002

excelsior 2002

Posted By: saratoga owner
Date: 5/19/2007

In Response To: Saratoga Spas (-)

Overall pleased but it hasn't always been great. This is my 5th year of ownership and the warranty runs out in October 07. Too many issues to recall. Let's see, main computer board failed, 24 hour circ pump failed, Jet pump #1 failed, heater failed, flow / pressure switch failed. To make matters worse, all of the rotary jets with a single cyclone spinner failed at the same time (4 years) and you'd find parts of them floating inside the spa. These are the ones with the white plastic which deteriorates with chlorine. Found an equivalent jet (Pentair luxury cyclone) and problem is solved. Waterways will not fit! I bought the spa brand new from a reputable dealer on Long Island. Even if parts are under warranty, labor is not included and runs $100 per hour after the first year. Now if anything breaks I try to fix it first. Factory support has been great; they are more responsive than the dealer. All is OK for now, after all what else can go wrong?

Reviews Of This Brand Of Spa

Saratoga Spas -- - -- 7/17/2004
- Excelsior / 2004 -- Vicki -- 8/8/2004
- Pollo II / 2004 -- Keith Gaskins -- 10/12/2004
- Travers/2004 -- Harry -- 1/24/2005
- Travers/2004 -- Spa Shopper -- 1/27/2005
- Travers/2004 -- Vermonter -- 9/15/2005
- excelsior 2002 -- saratoga owner -- 5/19/2007
- Empire / 2006 -- doe102 -- 9/24/2007

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review:

Return to Main Index

Hot Tub and Spa Consumer Reviews is moderated by Roberts Hot Tubs with WebBoard 5.12.

Home Page , Wooden Hot Tubs , Japanese Ofuros , Hot Tub & Spa Covers , Info & Help , Hot Tub FAQ , Hot Tub Picture Gallery , Virtual Store

BEFORE you call us at the number below,
PLEASE read the note below it.
(510) 234-7920

PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

spa covers