2005 PENTA

Well we bought the hot tub in Dec. 2005. After thoroughly cleaning, filling and chemically treating our hot tub, I climbed in. I broke out in a full body rash from head to toe. We had to drain...sanitize and start all over. I looked online to find out what could have possibly caused the reaction and ran across a nasty little rash causing bacteria that you would find in an already "used" and not properly maintained hot tub, not one that is brand spanking new. Six months later the main board went out. Another three months later and out of nowhere we have no power to our hot tub. Come to find out that the entire spa pack had to be replaced. So...we have been sitting here almost all fall (six weeks) with no running hot tub while we supposedly are waiting for a spa pack on back order. I called Great Lakes Home and Resort, and apparently these are parts kept in stock because of the newness of the hot tub. Interesting. Would I ever purchase another Great Lakes Spa. NO. Would I recommend a Great Lakes Spa to anyone? NO. So far nothing has been resolved, but a repairman did stop by last week and put a rusty (and I mean old and rusty) tank heater in our tub to keep the pipes from freezing.

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PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number above will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for.
This is a public forum and you're more than welcome to post a question asking for contact information for a particular brand of spa. Almost certainly someone will be able to assist you.

Below are a few things to keep in mind, and some possible ideas for your review. In the "Model / YEAR" field PLEASE do NOT list the BRAND of spa. Simply list the model and year of manufacture, such as, MODEL / year. Please enter a valid email address. No one but us will see it, and we may want to contact you for a "follow up". Why did you decide to get a spa? Does your spa live up to all expectations? How long have you owned your spa? What accessories/options, beyond the "basic spa" does, your spa have? What do you like best? Is there anything about your spa you don't like? What might you change if you had to "do it all over"? Is there anything you're sorry you left out? Are there any features you now feel aren't necessary? Have you encountered any problems, and if so, how were they resolved? DO NOT POST QUESTIONS HERE (your post will be deleted). Questions should be posted to our Q & A meassage board located HERE Remember, content is king, so don't be afraid to tell everyone everything you can think of, about your spa.

Your Name*:
E-Mail Address:
Model (not brand) / YEAR*:
Your Review: