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That was your experience with Costco last year and is not necessarily what is transpiring now. I have a couple of customers with these cheap Costco tubs that are getting the run around from Costco. Costco (and other big box merchants) are facing a huge exposure due to many of the cheap tub manufacturers going bankrupt and closing. I am sure that Costco, like any other business, will protect their interests first.
Don't get me wrong. Costco is a great place for purchasing commodity items. It's a poor place for buying specialty items however. Anyone purchasing a tub at such a place is getting precisely what they paid for.
: Costco stands behind their products! I bought a hot tub from Costco last
: July. It stopped working and we tried to call the manufacturer. They
: were going out of business, so Costco gave us a full refund!!!!We had
: the spa for over 8 months!!!
: You're not going to get a high end tub at Costco or any other big box
PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number below will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for. This is a public forum and you're more than welcome to post a question asking for contact or other information for a particular brand of spa. Almost certainly someone will be able to assist you.