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Costco stands behind their products! I bought a hot tub from Costco last July. It stopped working and we tried to call the manufacturer. They were going out of business, so Costco gave us a full refund!!!!We had the spa for over 8 months!!!
You're not going to get a high end tub at Costco or any other big box
: store. If you're looking for stricktly price then this is probably
: your best bet. If you're looking high end then go to a spa dealer,
: you might actually be able to get something better at a dealer for a
: little more depending on the brand.
: I own a Artesian Cayman and got it in late 2004 for $6700, it is has a
: lot for that price. There are some people who are buying this tub
: with less features for $5500 - but remember pricing is dependant on
: where you live.
: As far as service - based on what I've read, Hot Springs dealer can work
: on them. I think the delivering dealer is the warranty dealer and I'm
: sure that after warranty they will come out and service the tub ...
: remember that they will have parts and will be charging for their
: service after the warranty expires.
PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number below will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for. This is a public forum and you're more than welcome to post a question asking for contact or other information for a particular brand of spa. Almost certainly someone will be able to assist you.