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: It seems that a number of people are having problems with their spa from
: Bluewater. I live in the UK, so my options to go and see Jason or
: Carlos are somewhat limited!
: My tub (when it finally arrived)is excellent. Despite the TV and DVD not
: working, it is great to use. For the past 9 months Jason and Carlos
: have promised to send me a replacement TV & DVD player; the
: chemicals I purchased; and a large quantity of filters that were as
: compensation for another matter - so far nothing!
: I have had my tub now for 10 months and a circulation pump has just
: packed up (spins freely by hand but when turned on doesn't spin just
: emits smoke and gets VERY hot). I have tried contacting Jason and
: Carlos by both telephone and email and can't get then to answer or
: respond. Maybe a law suit is the best idea, so I would be interested
: to hear from anyone else having problems. Please contact me back and
: we can discuss.
Blue Water, (Jason) seems to be famous for this type of activity, at this point I would stay far away from them. Problem after problem is what I am finding with this company from ebay.
PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number below will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for. This is a public forum and you're more than welcome to post a question asking for contact or other information for a particular brand of spa. Almost certainly someone will be able to assist you.