Ask 'Dr. Spa' Q & A Message Board

: Rich,
: Jet inserts are considered replaceable service items and not covered
: under Warranty terms. However, you are the KING in our business and
: we want to make sure you get taken care of. Cal Spas will honor a 50%
: discount on the jet inserts that you need. Please contact
: ccsupervisor@calspas.com and reference this site. Your satisfaction
: is our focus.

: - Customer Care Supervisor
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Since this issue started here in June of 2006 with many many complaints from numerous CalSpa owners on the same problem, I'm glad that you have finally responded.

While a warranty doesn't have to cover everything, you dont normally expect a plastic part to dissolve or fall apart with normal use. (My Marquis spa is 5 yrs old and none of its jets have dissolved. Likewise my Jacuzzi indoor spa is 15 yrs old with no jet deterioration problems)

My question is: what has your company, CalSpa, done to address this issue so the new customer won't be faced with it in the future?

pamajama