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Do you have a voltmeter and know how to use it? If so, check for proper voltage to the filter motor. That's the first test.
: When I turn on the heater, I get a clicking noise and then a huming
: noise for 10 or fifteen seconds. Then it stops. The heater starts
: heating the water, but it doesn't move the hot water beyond the
: filter area and the surface of the water. If I hit the jets the water
: turns cold.
: Is there an additional way I can test make sure the power is getting to
: the pump?
: Thanks again John! We love our tub, we just want to be able to use it
PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number below will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for. This is a public forum and you're more than welcome to post a question asking for contact or other information for a particular brand of spa. Almost certainly someone will be able to assist you.