Ask 'Dr. Spa' Q & A Message Board

The customer didn't elaborat as to who did the work, but did describe the problem. I guess since we sell in ground pools too, he figured we'd know the answer. Anyhow, when their heater ignited for the first time, there was a blow back (my words) of ignited gas on the under side of the heater. Customer said it burnt all the wires. Then tried igniting it again!?! and had the same result. He thought it was due to wind, I thought it sounded like a gas build up under the unit. My (unspoken to the customer) guess, no pressure test was done and there is a gas leak under there.

: I have found that most people who do not go back to the original dealer
: for advice are afraid that they have made a major installation gaffe
: and are afraid they may have done something to void their warranty.
: Then again, maybe he was acting as his own plumber and screwed
: something up. Let's face it, it's not hard to install a gas heater. I
: have a hard time envisioning a plumber screwing up the install. It's
: possible, though.

: John