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We ordered a Blue Water spa and it worked great for about a month. Then, we started having problems with it heating. I got online and read everyone's complaints and immediately felt like I had been taken as well. I did finally get a hold of Jason and he gave me a phone # for the warranty guy. They replaced the control panel and then. after that didn't work, we sent them the circuit board and they repaired it. It wasn't the same as having someone come to your house and just take care of it, but the spa is finally working again. They ended up doing the right thing by us. I don't know how long it will work this time, but I do have a better taste in my mouth.
Ah, we are yet another notch on Jason Gaut's belt. Does anyone know
: where I can order (other than direct from China) the spa pumps?
: Specifically, the Model JA50 240V/60HZ pump with 1.5 inch intake and
: output. I am SO FRUSTRATED. The day I emailed him stating I needed a
: pump, he responded immediately, asking for specs, and then...nothing.
: We've had several other issues with them (spa cover was damaged, they
: promised a replacement and...nothing; the CD/DVD player was the wrong
: one--they did replace it but it took forever). There has to be
: something we can do. Maybe if a bunch of us contact EBay directly?
PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number below will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for. This is a public forum and you're more than welcome to post a question asking for contact or other information for a particular brand of spa. Almost certainly someone will be able to assist you.