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If you go look at the Genesis Bromine Generator manual they offer a different pluimbing installation for the generator. CalSpas does not use this installation- however I promise you- you will find it to be more effective.
It consists if using the reducer tee and tying it into a jet to release the Bromine gas. We had several customers who were in the same boat as you. And this is what FINALLY worked for them. You can also contact the makers of the genesis to get the reducer tee, new plumbing and a fresh cell.
I would love to answer more questions about this if need be. It felt like a miracle finally.
: Thank you for your reply. I have been almost hoping that we did
: something wrong so that at least it could be fixed. I have contacted
: my retailer and waiting for a reply (holiday in Canada). Will let you
: know the answer in case anyone else runs into the same issue.
PLEASE NOTE: We are Roberts Hot Tubs Inc. (manufacturers of traditional wooden hot tubs)! If you found this webpage through a search engine while searching for a different brand of spa, we are not them! We simply appeared in your search due to that name being talked about on this particular web page. The phone number below will reach Roberts Hot Tubs, not the manufacturer of the brand of spa you're searching for. This is a public forum and you're more than welcome to post a question asking for contact or other information for a particular brand of spa. Almost certainly someone will be able to assist you.