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Absolutely the worst experience ever. Purchased tub May 2008 got delivered in October. Used it 6.5 weeks and heater quit. Spent 2 days heating and draining tub but it froze. No help from Jason and when he did finally return call he said he would send parts. Spa repair company waited 4 months to get parts and 1 pump. Warranty company promised the world and in the end paid 200 of my 1800 repair bill. Its now Apr 2010 and I fired up the spa yesterday, half the lights are burnt out, ozonator doesnt work here we go again!!!! Save yourself a major headache and money in the long run and buy a tub from a reputable company that will stand behind there product! I purchased this tub for 5600 U.S. plus shipping of 600, so 6200 total. Add to that another 1800 cdn plus whatever lights and ozinator cost and still have an inferior product.